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Shipping, Returns & Warranty

At Chronavus, we understand that every timepiece you order is more than just an accessory — it’s a personal statement of style and distinction.
We take pride in delivering your watch safely, securely, and with the premium experience you expect when purchasing a luxury piece.

Shipping Costs – Transparent & Accurate

Shipping rates depend on your delivery location and the number of items in your order.

To calculate your exact shipping cost:

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  1. Add your desired watch to the cart.

  2. Proceed to checkout and enter your shipping address.

  3. The system will automatically calculate and display the final shipping cost before you complete your purchase.

We guarantee no hidden fees — the amount displayed at checkout is the final shipping cost.

Where We Deliver

We offer worldwide shipping, ensuring watch collectors everywhere can access our curated collection.
Whether you’re in the U.S. or overseas, your timepiece will be delivered directly to your address.

Estimated Delivery Times

Every order is handled with care, undergoing quality checks and verification to ensure each watch meets LUXHORNEstandards.

Order Processing:
Most watches are prepared, inspected, and shipped within 2–4 business days after the order is placed.

Delivery Time:

  • Domestic (U.S.): 10–15 business days after shipment

  • International: 12–17 business days after shipment, depending on destination and customs clearance

Note: Limited editions, high-demand pieces, or special-order items may require additional processing time. You will receive email updates with tracking details once your order is dispatched.

Multiple Addresses

We currently do not support sending items from a single order to multiple addresses.
For deliveries to different locations, please place separate orders.

PO Boxes & Military Addresses

We can ship to PO Boxes and military APO/FPO addresses.
Shipping times may vary depending on the exact destination

International Duties & Taxes (VAT)

For international shipments:

  • Orders are shipped DDU (Delivered Duty Unpaid).

  • We do not collect VAT, customs duties, or additional fees at checkout.

  • Any applicable taxes or customs fees are the responsibility of the recipient upon delivery.

Customs requirements vary by country. We recommend checking with your local customs office before ordering.

Warranty Policy

1. Warranty Period

  • All products are covered by a warranty for 12 months (1 year) starting from the date of successful delivery.

2. Scope of Warranty Coverage
This warranty applies only to Manufacturing Defects and Material Faults arising under normal use conditions. Specifically, the warranty covers:

  • Free repair or replacement of defective parts related to the movement, watch hands, or dial.

3. Warranty Exclusions
The warranty does not cover the following circumstances:

  • Natural wear and tear (e.g., strap/bracelet, casing, crystal, plating, or mechanical parts that wear down over time).

  • Damage caused by accidents, misuse, or abuse of the product.

  • Water damage (if the watch is not classified as water-resistant or if the crown/case back was not properly sealed).

  • Loss, theft, or damage resulting from repair/interference by an unauthorized third party.

4. Warranty Claim Process
To request warranty service, please contact our support department with the following:

  • Order number and a detailed description of the issue.

  • Proof of purchase and the Warranty Card/Accompanying Papers.

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